PURCHASING RULES
1. General provisions.
1.1 These Terms and Conditions for the purchase and sale of goods (hereinafter - Terms and Conditions)
are a legal document binding on the Parties, which sets out the rights, duties and responsibilities of the
Buyer and the Seller when the Buyer purchases goods from the e-shop.
1.2 The Seller reserves the right to change, amend or supplement the Terms and Conditions at any time,
taking into account the statutory requirements. The Buyer shall be informed on the e-shop website.
When the Buyer shops in the e-shop, the Terms and Conditions in force at the time of placing the order
shall apply.
1.3 The following shall be entitled to make purchases in the e-shop:
1.3.1. able-bodied natural persons, i.e. persons who have reached the age of majority and whose legal
capacity has not been restricted by court order;
1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except
in cases where they dispose of their income independently;
1.3.3. legal entities;
1.3.4. authorised representatives of all of the above.
1.4 By adopting the Terms and Conditions, the Seller also warrants that, in accordance with clause 1.3 of
the Terms and Conditions, the Buyer is entitled to purchase the Goods in the e-shop.
1.5 The contract between the Buyer and the Seller is considered concluded from the moment when the
Buyer, having created a shopping cart in the e-shop, indicated the delivery address, chosen the payment
method and read the Seller's Terms and Conditions, clicks on the "Confirm Order" button (see Clause 5
"Ordering the Goods, Prices, Payment Procedures, Terms").
2. Personal data protection.
2.1 To order goods in the e-shop, the Buyer may:
2.1.1. by registering in this e-shop - by entering the data requested during registration;
2.1.2. without registering in this e-shop.
2.2. When ordering goods in the manner provided for in Clause 2.1 of the Terms and Conditions, the
Buyer shall specify the Buyer's personal data necessary for the proper execution of the order in the
relevant information fields provided by the Seller, such as: name, surname, delivery address, telephone
number and e-mail address.
2.3 By accepting these Terms and Conditions, the Buyer agrees to the processing of the Buyer's personal
data as set out in Clause 2.2 for the purposes of the sale of goods and services in the e-shop, the Seller's
business analysis and direct marketing.
2.4 By consenting to the processing of the Buyer's personal data for the purpose of the sale of goods and
services in the Seller's e-shop, the Buyer also consents to receiving informational messages necessary to
fulfil the order of goods via the e-mail address and telephone number provided by the Buyer.
2.5 The Buyer undertakes to protect and not to disclose the login data to anyone when registering in the
e-shop and ordering goods.
3. Buyer's rights and obligations.
3.1 The Buyer has the right to purchase goods in the e-shop in accordance with the procedures set out
in these Terms and Conditions and in the other information sections of this e-shop.
3.2 The Buyer has the right to withdraw from the contract of sale and purchase of goods with the e-shop
by notifying the Seller in writing (by e-mail, specifying the product to be returned and its order number)
no later than within 14 (fourteen) working days from the date of delivery of the item, except in cases
where the contract cannot be cancelled from the contract in accordance with the laws of the Republic of
Lithuania (for example, in the case of a contract for the sale of hygiene products such as bed linen; see
the information on the website of the Consumer Centre at
http://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics of the return and exchange of non-
food goods", point 18).
3.3 The right provided for in Clause 3.2 of the Terms and Conditions may be exercised by the Buyer only
if the goods have not been damaged or substantially altered in appearance and have not been used.
3.4 The Buyer undertakes to accept the ordered goods and to pay the agreed price for them.
3.5 If the data provided by the Buyer in the registration form changes, the Buyer must update it
immediately.
3.6 The Buyer undertakes not to pass on his/her login details to third parties. If the Buyer loses his/her
login data, he/she must immediately inform the Seller by the means of contact indicated in the
"Contact" section.
3.7 By using the e-shop, the Buyer agrees to these Terms and Conditions of Purchase and undertakes to
comply with them and not to violate the legislation of the Republic of Lithuania.
4. Seller's rights and obligations.
4.1 The Seller undertakes to provide all the conditions for the Buyer to make proper use of the services
provided by the e-shop.
4.2 If the Buyer attempts to undermine the stability and security of the Seller's e-shop or violates its
obligations, the Seller shall have the right to restrict or suspend the Buyer's access to the e-shop or, in
exceptional cases, to cancel the Buyer's registration, immediately and without notice.
4.3 The Seller undertakes to respect the Buyer's right to privacy with regard to the personal information
belonging to the Buyer, as indicated in the e-shop registration form.
4.4 The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the
Buyer.
5. Ordering, prices, payment procedures, deadlines.
5.1 The Buyer may make purchases in the e-shop 24 hours a day, 7 days a week.
5.2 The Contract shall commence from the moment when the Buyer clicks on the "Confirm Order"
button, and upon receipt of the order, the Seller confirms the order by sending a confirmation email to
the email address specified by the Buyer.
5.3 The prices of the Goods in the e-shop and in the order shall be quoted in euros, including VAT.
5.4 The Buyer shall pay for the goods in one of the following ways:
5.4.1. payment by e-banking, which is a prepayment through the e-banking system used by the Buyer. In
order to use this form of payment, the Buyer must have signed an e-banking agreement with one of the
serviced banks. The Buyer shall transfer the money to the e-shop's current account. The responsibility
for data security in this case lies with the respective bank, as all monetary transactions take place in the
bank's e-banking system.
5.4.2. Payment by bank transfer - this is a prepayment, where the Buyer, after printing the order and
going to the nearest bank branch, transfers the money to the e-shop's bank account.
5.5 The Buyer undertakes to pay for the Goods immediately. Only upon receipt of payment for the
Goods shall the parcel of Goods be formed and the delivery period commence.
6. Delivery of goods.
6.1 The Buyer undertakes to specify the exact place of delivery of the Goods by selecting the delivery
service at the time of ordering.
6.2 The Buyer undertakes to accept delivery of the goods himself. In the event that the Buyer is unable
to take delivery of the goods himself and the goods are delivered to the address indicated, the Buyer
shall not be entitled to claim against the Seller for delivery of the goods to the wrong entity.
6.3 The Goods shall be delivered by the Seller or the Seller's authorised representative (courier).
6.4 The Seller shall deliver the Goods to the Buyer in accordance with the terms specified in the
descriptions of the Goods. These deadlines are provisional and do not apply in cases where the Seller's
warehouse does not have the required goods and the Buyer is informed of a shortage of the ordered
goods. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to
unforeseen circumstances beyond the Seller's control. In such case, the Seller undertakes to contact the
Buyer immediately to agree on the terms of delivery.
6.5 In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery
of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the
Buyer or due to circumstances beyond the Seller's control.
6.6 The Buyer shall in all cases inform the Seller immediately if the consignment is delivered in broken or
otherwise damaged packaging, if the consignment contains unordered goods or the wrong quantity of
goods, or if the consignment is incomplete.
6.7 In all cases where the Buyer notices damage to the packaging during delivery, the Buyer must make
a note of the damage on the delivery note provided by the courier or draw up a separate report in
respect of such damage. The Buyer must do so in the presence of the courier. Failure to do so shall
exempt the Seller from liability to the Buyer in respect of any damage to the goods in relation to damage
to the packaging not noted by the Buyer in the courier's delivery note.
7. Product quality, guarantees.
7.1 The details of each item sold in the e-shop are generally set out in the description of each item.
7.2 The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in
the e-shop may not correspond to the actual size, shape and colour of the goods due to the
characteristics of the display screen used by the Buyer.
7.3 The Seller grants a quality guarantee for certain types of goods for a certain period of time, the
specific term and other conditions of which shall be specified in the descriptions of such goods.
7.4 If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided
by the relevant legal acts shall apply.
8. Returns and exchanges.
8.1. The defects of the sold goods shall be eliminated, the defective goods shall be replaced and
returned in accordance with the Terms and Conditions for the Return and Replacement of Goods,
approved by the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001 No.217
see the information on the website of the Consumer Centre at
http://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics on the return and exchange of non-
food goods", point 18). In all cases, money for returned goods shall be paid only to the payer's bank
account.
8.2 If the Buyer wishes to return the product(s) pursuant to Clause 8.1 of the Terms and Conditions, the
Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer,
by informing the Seller by the means of communication specified in the contact section, indicating the
name of the returned goods, the order number and the reasons for the return.
8.3 The following conditions must be complied with when the Buyer returns the Goods:
8.3.1. the returned goods must be in their original packaging in good condition;
8.3.2. the goods must be undamaged by the Buyer;
8.3.3. the goods must be unused and without losing its merchandise appearance (labels intact,
protective film intact, etc.) (this clause does not apply in the case of returning a defective item);
8.3.4. the returned product must be in the same configuration as the Buyer received it;
8.3.5. when returning the Goods, the Buyer must present the document of purchase.
8.4 The Seller shall have the right not to accept the Buyer's return of the Goods if the Buyer does not
comply with the procedure for the return of Goods set out in Article 8.3.
8.5 In the event of a return of the wrong Goods and/or faulty Goods, the Seller undertakes to take back
such Goods and to replace them with similar suitable Goods.
8.6 In the event that the Seller does not have suitable goods available for replacement, the Buyer shall
be refunded the amount paid, excluding the delivery charge.
9. Responsibilities of the buyer and seller.
9.1 The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the
Buyer fails to provide accurate personal data in the registration form, the Seller shall not be liable for
the consequences thereof and acquires the right to demand compensation from the Buyer for direct
losses incurred.
9.2 The Buyer is responsible for the actions performed using this e-shop.
9.3 Once registered, the Buyer is responsible for the transmission of his/her login data to third parties. If
a third party uses the services provided by the e-shop by logging in to the e-shop using the Buyer's login
data, the Seller shall consider this person as the Buyer.
9.4 The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer's failure
to read these Terms and Conditions, notwithstanding the Seller's recommendations and the Buyer's
obligations, even though the Buyer was given the opportunity to do so.
9.5 If the Seller's e-shop contains links to the e-sites of other companies, institutions, organisations or
persons, the Seller is not responsible for the information contained therein or the activities carried out
therein and does not maintain, control or represent such companies and persons.
9.6 In the event of damage, the guilty Party compensates the other Party for direct losses.
10. Marketing and information.
10.1 The Seller may, at its sole discretion, initiate various promotions in the e-shop.
10.2 The Seller shall be entitled to unilaterally, without prior notice, modify the terms and conditions of
the promotions, as well as to cancel them. Any modification or cancellation of the terms and conditions
of the promotions shall only be effective prospectively, i.e. from the moment of their execution.
10.3 The Seller shall send all notifications by the means of communication specified in the Buyer's
registration form.
10.4 The Buyer shall send all messages and questions to the telephone numbers and email addresses
indicated in the "Contact" section of the Seller's e-shop.
10.5 The Seller shall not be liable if the Buyer does not receive information or confirmation messages
sent due to disruptions in the networks of the Internet connection, e-mail service providers.
11. Final provisions.
11.1 These Terms and Conditions of Sale and Purchase of Goods are made in accordance with the laws
and regulations of the Republic of Lithuania.
11.2 All disagreements arising from the implementation of these Rules shall be resolved through
negotiations. In the event of failure to reach an agreement, disputes shall be settled in accordance with
the procedure established by the laws of the Republic of Lithuania.
PRIVACY POLICY
1. General provisions
1.1 UAB Revitas (hereinafter - the "Company") respects the right to privacy of all purchasers of its
services, potential customers (who have tried the services but have not become customers), and all
website visitors (hereinafter referred to as "Customers") and undertakes to ensure the protection of
submitted and received personal data. The Company is also committed to safeguarding the rights of
Customers as data subjects.
1.2 This Privacy Policy governs the basic principles and procedures for the collection, processing and
storage of the Company's Customers' personal data.
1.3 By using the Website, as well as by ordering or using in any form the services offered by the
Company and by providing the Company with your personal data, you agree to the provisions of this
Privacy Policy. Customers are deemed to have read and understood the Privacy Policy when they check
the "tick" box indicating that they accept the Company's Privacy Policy when registering on the Site. The
Privacy Policy can be re-accessed at any time by clicking on the appropriate link on the Website.
1.4 In processing the Customer's personal data, we comply with all applicable laws, including the
protection of personal data regulated by the EU, DPAA (ADTAĮ), Republic of Lithuania and other
applicable legal acts.
2. What terms are used?
2.1 Personal data means any information relating to an identified or identifiable natural person (data
subject); an identifiable natural person is a person whose identity can be determined directly or
indirectly, in particular by an identifier such as a name, a personal identification number, location data
and an Internet identifier, or by one or more of that natural person's physical, signs of physiological,
genetic, mental, economic, cultural or social identity.
2.2 Data Subject - a natural person who is a Customer of the Company (including visitors to the Website)
whose personal data is collected by the Company.
2.3 Data Subject Consent - any freely given, specific and unambiguous indication of the data subject's
wishes, by means of a statement or unambiguous action, by which he or she consents to the processing
of personal data concerning him or her.
2.4 Data processing - any operation or sequence of operations carried out by automated or non-
automated means with personal data or sets of personal data, such as collection, recording, sorting,
systematization, storage, adaptation or change, extraction, familiarization, use, disclosure by
transmission, distribution or otherwise making it possible to use them, as well as juxtaposition or
combination with other data, restriction, deletion or destruction.
2.5 Data Controller - a natural or legal person, public authority, agency or other institution that
processes personal data on behalf of the Data Controller.
2.6 Data Controller - UAB Revitas, a Company operating and incorporated under the laws of the Republic
of Lithuania, code 302538068, registered at Lioliu g. 50 Diksiai, Kelme district, Republic of Lithuania, data
on which are collected and stored in the Register of Legal Entities.
2.7 Direct Marketing - activities aimed at contacting the Customer by mail, telephone or any other direct
means and offering goods or services and/or asking their opinion on the offered goods or services,
including by automated means.
3. Which cookies we use and how we use them
3.1 Cookies - small files that are sent to a user's web browser and placed on the browsers' computers or
other devices when the website is visited for the first time. Subsequently, cookies are used on the
Website to ensure the best possible use of the Website for the user, when the user's computer is
identified and access to the Website or the information on it is facilitated, thus adapting the content of
the Website as conveniently as possible for the user.
3.2 These cookies are used on the Website, as well as on the Company's related systems, designed to
provide the Customer with a proper and quality service.
3.3. In order to provide you with a more convenient and efficient browsing experience on the Site and to
provide you with useful offers, we use the following Cookies on the Site: PHPSESSID (session
information), CookieInfoScript (consent to the use of cookies), _gat, _ga, _git, __utma, __utmb, __utmc,
__utmt, __utmz (Google Analytics cookies), datr, Fr, sb, locale, reg_ext_ref, reg_fb_gate, reg_fb_ref
(cookies used by Facebook Pixel), and "GPS", "PREF", "VISITOR_INFO1_LIVE", "YSC" (YouTube video
content broadcast information).
3.4 Customer's right to refuse cookies - The Customer may at any time delete or block some or all of the
cookies stored on his/her computers or other devices by changing the settings of the browser used.
More information about deleting or blocking cookies can be found on the website of the manufacturer
of the browser used. Please note that following these steps, some website functions may be partially or
completely disabled and unavailable. The Customer understands that the Website may use plug-ins
from third parties (partners, statistics collection systems, communication systems, etc.), which also use
cookies to ensure their proper functionality. We would like to stress that the Website Manager has no
control over, cannot be held responsible for, and is not liable for, the cookies used by third parties, the
content and the privacy protections applied by these websites, which we recommend to familiarize
yourself with in each case individually.
4. What personal data do we collect?
4.1 The Company collects and subsequently processes the Customer's personal data provided by you
when using and ordering services on the Website or otherwise: name, surname, personal identification
number (not required), address, email address, telephone number and other data related to the
specifics of the order for services. Please note that you provide additional data on your own initiative
when registering and/or ordering, managing the services provided by the Company.
4.2 The personal data provided by the Customer shall be stored for the period of cooperation between
the Company and the Customer (during the provision of the services) and for 10 (ten) years from the
end of this period. The data may be stored for a shorter period of time if there is no legal basis for this.
5. For what purposes and how do we process personal data?
5.1 The processing of data held by the Company about the Customer will be carried out in a lawful, fair
and transparent manner (the principle of lawfulness, fairness and transparency).
5.2 The Company processes the processes the above-mentioned Customer's personal data for the
purposes of processing and administering the purchase/order of services, for the processing of
accounting documents relating to the order of services, for the purpose of contacting you for the
fulfilment of its contractual obligations, and for the purposes of direct marketing (with the prior consent
of the data subjects).
5.3. We ensure that the Customer's personal data is and will be processed in a lawful, fair and
transparent manner collected for established, clearly defined and legitimate purposes and not further
processed in a manner incompatible with those purposes, adequate, appropriate and only such as is
necessary to achieve the purposes for which they are processed, accurate and, if necessary, updated,
processed in such a way that adequate security of personal data is ensured through the application of
appropriate technical and organizational measures, including protection against unauthorized or illegal
processing of Data and against accidental loss, destruction or damage (principle of integrity and
confidentiality).
6. What data subject rights do you have?
6.1 The Customer has the right to withdraw his/her consent at any time. Withdrawal of consent shall not
affect the lawfulness of processing based on consent carried out prior to the withdrawal of consent. The
data subject is informed of this prior to giving consent. Withdrawing consent is as easy as giving it.
6.2 You have data subject rights, which we will implement after receiving a request from the Customer
by registered mail, at the address Lioliu g. 50 Diksiai, Kelme district, Lithuania, and upon your proper
identification. The Customer has the right to access his/her personal data and how it is processed, to
demand the correction of inaccurate personal data related to the Customer, as well as to demand that
incomplete personal data of the Customer be supplemented.
6.3. The Customer has the right to demand that the Company delete personal data related to the
Customer, if they are no longer needed to achieve the purposes for which they were collected or
otherwise processed; the Customer withdraws his/her consent, and there is no other legal basis for the
processing of the Customer's personal data; the processing of the personal data has been carried out
unlawfully; or for any other reasons set out in the Regulation; require the Company to limit the
processing of the Customer’s personal data; receive the personal data related to the Customer, which
they have provided to the Company in a structured, commonly used and computer-readable format; the
Customer also has the right to ask the Company to transfer personal data to another data controller; to
object to the processing of the personal data relating to the Customer (e.g., for direct marketing or
otherwise).
7. How we process personal data for direct marketing purposes
7.1 The Company will only contact the Customer with the Customer's prior consent and in accordance
with the provisions of the EAA, the DPAA and the Regulation (išvertė iš ERA, ADTAĮ). We will send the
Company's newsletters by email or telephone and/or enquire about the quality of existing services and
other related matters.
7.2 We process the following personal data of the Customer for the purpose of direct marketing: name,
email address, telephone number.
7.3 The Customer's personal data for the purpose of direct marketing is stored until the Customer has
provided an opt-out from receiving direct marketing communications (such an opt-out link is provided at
the bottom of each email sent).
8. To whom we provide personal data
8.1 The Company's employees shall have access to the Customer's personal data only if necessary for
the performance of their duties and only after the employee has undertaken to comply with the
confidentiality requirement.
8.2 The Company may submit the Customer's personal data to data processors who provide services to
the Company and process the Customer's personal data on behalf of the Company and for the benefit of
the Company or the Customer, to law enforcement authorities, when there is a legal basis for this, and
to other third parties with the Customer's consent. Such processors are only entitled to process the
Customer's personal data on the Company's instructions.
8.3 The Customer's personal data may also be provided in response to official requests from public
authorities and courts, but only after ascertaining the lawfulness of such requests.
